Technology and digital continues to invigorate and disrupt the retail industry and this, together with a softening in the core stationery market, increases the need for us to be on top of our game. Understanding our customers is vital, as is engaging with them on a personal level.
Our customers tell us what they want: choice, value and quality, inspiration, ease and convenience, reliability – and knowledge, and value-add services – and our goal is to continue to give them what they want.