Ian joined The Warehouse Group in 2019. Beginning in the role of Executive General Manager of Operations, Ian was appointed Chief Store Operations Officer in 2021. Ian is responsible for developing and implementing store operation strategies that maximise store sales and deliver exceptional in-store experiences for our customers.
Ian has an extensive background in leading large retail operations and empowering customer service and property teams. He moved to New Zealand in 2019 from the United Kingdom, where he held leadership roles with McKesson, Halfords and B&Q.
Prior to joining The Warehouse Group, Ian was based in the UK at McKesson, a large pharmaceutical health care provider, as Director of Operations. At McKesson, Ian was responsible for reviewing and redefining the Retail Support Operations functions to help deliver transformative change within the group.
Prior to McKesson, Ian spent six years at Halfords leading large retail operations and empowering customer service and property teams. As Group Retail & Property Director, Ian was responsible for the profitable operation of 455 stores, managing key teams and leading the development and implementation of the five-year strategic plan.