Ian joined The Warehouse Group in 2019. Beginning in the role of Executive General Manager of Operations, he was appointed Chief Store Operations Officer in 2021. Ian is responsible for developing and implementing store operation strategies that maximise store sales and deliver exceptional in-store experiences for our customers.
He has an extensive background in leading large retail operations and empowering customer service and property teams. Ian moved to New Zealand in 2019 from the United Kingdom, where he held leadership roles with McKesson, Halfords and B&Q.
Before joining The Warehouse Group, he was based in the UK at McKesson, a large pharmaceutical healthcare provider, as Director of Operations. At McKesson, Ian was responsible for reviewing and redefining the Retail Support Operations functions to help deliver transformative change within the group.
Prior to McKesson, he spent six years at Halfords leading large retail operations and empowering customer service and property teams. As Group Retail and Property Director there, Ian was responsible for the profitable operation of 455 stores, managing key teams and leading the development and implementation of the company's five-year strategic plan.